We want you to be satisfied with your dream analysis. If your full analysis doesn't meet your expectations, contact us within 14 days of purchase for a full refund.

To request a refund, email support@loomdream.com with the email address you used for your purchase.

If you are a resident of the European Union or United Kingdom, you have a legal right to withdraw from a digital purchase within 14 days without giving a reason.

To exercise withdrawal before delivery, email support@loomdream.com before the 14-day period expires.

• Processing time: We respond to all refund requests within 2 business days
• Refund method: Refunds are issued through our payment processor to your original payment method
• Timeline: Approved refunds typically appear within 5-10 business days depending on your bank
• Credit packs: If a credit pack refund is approved, unused credits may be removed from your account. Credits used to create a dream analysis are considered delivered and are not returned for dissatisfaction with the result. If a technical error prevents delivery, we may restore the credit or refund at our discretion.

We may offer refunds at our discretion in cases of:

• Technical errors that prevented delivery of your analysis
• Duplicate charges
• Other circumstances we deem appropriate